Most frequently asked questions

Have a question? It matters to us. Check out the questions and answers below that we get most often.

I registered my company but did not receive a confirmation.

Our registration process includes a credit check of the company. Therefore, it can take between 1-3 weeks to complete. If you need to book services before you receive the confirmation, please contact to arrange a pro-forma invoice at least 48 hours before your transmission start time.

What is an operational code?

An operational code, or OPS CODE, is what we use to identify an organisation. The first two letters denote the country (e.g. IT for Italy) and the other letters identify the organisation (e.g. IT RAI). The domain name of the email address you use for your account must match the approved domains that we have in our database for your organisation.

I tried to register online but I could not find my company's operational code.

If your operational code does not appear in the list, it means that your organisation is not in our database. Please register your company.

How do I create a user profile?

To create a user profile on, click the "Login" button located on the top right corner of the website. This button will prompt you to login or create a new account. Choose "Create new account" and follow the steps to complete your profile.

I tried to create a user profile but I received an error message that says my email is already used.

Go back and click the "Login" button at the top right of the website and then click on "Forgot password".

Why was my user profile rejected?

If the domain name in the email address you used does not match with any of the domain names associated with your company in our database, your registration will be blocked or you will receive an automatic rejection. We do not accept registrations with email addresses from Gmail, Hotmail or Yahoo, even if these addresses are used as official company emails.

I created a user profile but I did not receive a confirmation email.

Please check your spam folder first. We also recommend that you check the operational code and your email address. If you still have not received a confirmation email, please contact us using the contact form at the bottom of this page.

I created a user profile but I did not receive a username and password.

We do not assign user names or passwords to users. Each user is asked to create their own username and password during the registration process. Please note that each registration on our site creates an account with booking privileges. Your password should be secure and you should not share your user name or password.

The password I chose for my user account was not accepted.

Your password must meet the following criteria in order to be valid:

  • It must be at least 8 characters long
  • It must not contain your first name, last name, username or operational code
  • It must contain upper and lower case letters and at least 1 digit

I lost my login and password for my user account.

If you have lost or forgotten your password, click on "Login" at the top right of the homepage and choose "Forgot password?" on the next screen to create a new password. To go directly to the password retrieval page, click here.

How do I make a booking online?

Online bookings are only available to logged in users associated with a registered company. Please login to to make your booking. Users can either make a booking directly from an event page or using the bookings dashboard. All bookings placed in our online booking systems are firm and are automatically charged to your company account. Cancellation charges apply as per our cancellation policy.

How do I get a rate card?

To access our rate cards, you must login to

What is a synopsis?

A synopsis is the name given to the technical confirmation of a Eurovision transmission. The synopsis includes the reference number, date, time, origin, destination, contacts and technical details (e.g. routing on satellite/fibre and technical parameters) of the transmission.

How do I get to Eurovision Services?


Pick up a free public transportation ticket (valid for 60 minutes) from the baggage collection area at the airport, just before customs. Take the N° 5 bus (direction “Thônex-Vallard”) or the N° 28 bus (direction “Jardin botanique”) and get off at the “Le Pommier” bus stop. The bus ride will take around four minutes. Eurovision Services is a short walk away.


The N° 5 bus (direction “Aéroport”), the F bus (direction “Gex-Aiglette”) and the N° 22 bus (direction “Nations”) all stop at “Le Pommier”, from which Eurovision Services is a short walk.

Consult the Geneva Public Transportation Network (TPG) website to determine the fastest route from any location in Geneva. Information about timetables, routes and fares is also available. Ticket machines are available at most bus stops and on some buses, and the cost is CHF 3.-. Buy your ticket before boarding, otherwise you may be fined. If you are staying at a hotel, you may be offered a Geneva Transportation Card, which gives you free access to public transport.


Taxis can be ordered online, by telephone (+41 22 320 2233) or at one of the many taxi stands around the city and at the airport. The fare from the airport or the train station to the Eurovision Services headquarters is roughly CHF 30 depending on traffic, the time of day, how much luggage you have and the number of passengers.

Download the directions: English, French 

Contact form

Still looking or answers? If none of our FAQ address your concern, fell free to send us an inquiry. Please be sure to include your email address so we can get back to you.

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