Most frequently asked questions

Have a question? It matters to us. Check out the questions and answers below that we get most often.

I registered my company but didn't get confirmation.

Our registration process includes a company credit check which can take up to three weeks. If you need to book services before you receive the confirmation, please contact to arrange a pro-forma invoice at least 48 hours before your transmission start time.

What's an operational code?

An operational code, or OPS CODE, is what we use to identify an organization. The first two letters denote the country (e.g. IT for Italy) and the other letters identify the organization (e.g. IT RAI). For security reasons, the domain name of the email address associated with your account must match the approved domains for your organization in our database.

I tried to register online but couldn't find my company's operational code.

If your operational code doesn't appear on the list, it means your organization isn't in our database, in which case please register your company.

How do I create a user profile?

To create a user profile on, click the 'Login' button on the top right corner of the site. This will prompt you to login or create a new account. Click 'Create new account' and follow the steps to complete your profile.

I tried to create a user profile but got a message saying my email had already been used.

Go back and click 'Login' at the top right of the site and then click 'Forgot password'.

Why was my user profile rejected?

If the domain name in the email address you have used doesn't match the domain names associated with your company in our database, your registration will be blocked or automatically rejected. For security reasons, we don't accept registrations with Gmail, Hotmail or Yahoo addresses, even if they are official company emails.

I created a user profile but didn't get a confirmation email.

Please check your spam folder first. We also recommend that you check the operational code and your email address. If you still haven't received a confirmation email, please contact us using the contact form at the bottom of this page.

I created a user profile but didn't receive a username and password.

We don't assign user names or passwords to users. Each user is asked to create their own username and password during the registration process. Please note that each registration on our site creates an account with booking privileges. Your password and user name should be kept secure and not shared with other people.

The password I chose for my user account was rejected.

Your password must meet the following criteria to be valid:

  • It must be at least 8 characters long
  • It mustn't contain your first name, last name, username or operational code
  • It must contain upper and lower case letters and at least one number

I forgot my login and password for my user account.

If you have forgotten your password, click on 'Login' at the top right of the homepage and choose 'Forgot password?' on the next screen to create a new password. To go directly to the password retrieval page, click here.

How do I make a booking online?

Online bookings are only available to logged in users associated with a registered company. Please login to to make your booking. Users can either make a booking directly from an event page or using the bookings dashboard. All bookings placed in our online booking systems are considered firm and automatically charged to your company account. Cancellation charges apply as per our cancellation policy.

How do I get a rate card?

To access our rate cards, please log in to

What's a synopsis?

A synopsis is the name given to the technical confirmation of a Eurovision transmission. The synopsis includes the reference number, date, time, origin, destination, contacts and technical details (e.g. routing on satellite/fibre and technical parameters) of the transmission.

How do I get to Eurovision Services?


Pick up a public transportation ticket (valid for 60 minutes) from the airport baggage collection area just before the customs point. Take the number 5 bus (direction 'Thônex-Vallard') or the number 28 (direction 'Jardin botanique') and get off at the 'Le Pommier' bus stop. The bus ride will take around four minutes. Eurovision Services is visible from the bus stop and a minute's walk away.


The number 5 bus (direction 'Aéroport'), the F bus (direction 'Gex-Aiglette') and the N°22 bus (direction 'Nations') all stop at 'Le Pommier', from which Eurovision Services is a short walk.

Consult the Geneva Public Transportation Network (TPG) website to find the fastest route from any location in Geneva. Information about timetables, routes and fares is also available. Ticket machines are available at most bus stops and on some buses, and the cost is CHF 3. Buy a ticket before boarding or your risk a fine. If you're staying at a hotel, you may be offered a Geneva Transportation Card, which gives you free access to public transport.


Taxis can be ordered online, by phone (+41 22 320 2233) or at one of the many taxi stands around the city and at the airport. The fare from the airport or the train station to Eurovision Services HQ is roughly CHF 30 depending on traffic, time of day, how much luggage you have and the number of passengers.

Download the directions: English, French 

Contact form

Still looking or answers? If none of our FAQ address your concern, fell free to send us an inquiry. Please be sure to include your email address so we can get back to you.

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